Cancel a Reservation

Cancellation Policy For Camping

  • Before 7 Days Prior            FULL REFUND

  • Within 7 Days Prior            50% REFUND

  • Arrival Day or During          NO REFUND                   (*Except Superintendent Approved for Emergency)

The 7 Day count starts on the date before your arrival date.

Example of notice: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/24 to receive a Full Refund.

For a Full Refund: Cancellation must be requested 7 Days Prior to the start date of your reservation

For a Partial Refund (50%): Cancellation must be requested within 7 Days of the start date of your reservation 

All Cancellations requested on the reservation ARRIVAL DATE or DURING a reservation will not receive a refund. (Only Exception: Superintendent Approved Emergency) 

TO CANCEL A CAMPING RESERVATION:

 Cancel ONLINE: Click Here

OR

 Cancel a Reservation by EMAIL: 

Contact the Chester Frost Park Clerk at CFPClerk@HamiltonTN.gov

OR 

 If you need further assistance to cancel a reservation:

 Please call the Ranger Station at 423-209-6894 to speak with a Clerk Monday through Sunday between the hours of 10 am and 6 pm


Cancellation Policy for Shelters/Meeting Rooms/Pavilion:

For a Full Refund(Refund Check): A request for cancellation must be submitted 7 or more days prior to the start date of your reservation.

If the cancellation request is submitted less than 7 days prior to the date of the reservation the request will be ineligible for a refund. All special circumstances must be submitted to Administration for review.

Example: If your reservation date is 10/1 you must cancel by 12:00 PM on 9/24 to receive a Refund.


To Cancel a Shelter, Meeting Room, or Pavilion Reservation

Please Contact a Clerk:

           For a Pavilion or Shelter Reservation at              Chester Frost Park:    

Contact Kylee Saunders at KyleeS@HamiltonTN.gov

    For a Shelter or Meeting Room Reservation at        Tennessee Riverpark:    

Contact Julie Weathers at JulieW@HamiltonTN.gov

  1. Administration

    Phone: 423-209-6899

    Office Hours
    Monday - Friday
    8:00 AM to 4:00 PM

  1. Ranger Station at Chester Frost Park


    Phone: 423-209-6894

    Ranger Station Hours

    DAILY

         10:00 AM - 6:00 PM


  1. Enterprise South Nature Park

    Phone: 423-209-5350

    Office Hours
    Monday - Friday
    8:00 AM - 4:00 PM


  1. Tennessee Riverpark


    Phone: 423-209-5370

    Office Hours
    Monday - Friday

    8:00 AM - 4:00 PM