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Cancel a Reservation
Cancellation Policy For Camping
Before 7 Days Prior FULL REFUND
Within 7 Days Prior 50% REFUND
Arrival Day or During NO REFUND (*Except Superintendent Approved for Emergency)
The 7 Day count starts on the date before your arrival date.
Example of notice: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/24 to receive a Full Refund.
For a Full Refund: Cancellation must be requested 7 Days Prior to the start date of your reservation
For a Partial Refund (50%): Cancellation must be requested within 7 Days of the start date of your reservation
All Cancellations requested on the reservation ARRIVAL DATE or DURING a reservation will not receive a refund. (Only Exception: Superintendent Approved Emergency)
TO CANCEL A CAMPING RESERVATION:
↠ Cancel ONLINE: Click Here
OR
↠ Cancel a Reservation by EMAIL:
Contact the Chester Frost Park Clerk at CFPClerk@HamiltonTN.gov
OR
↠ If you need further assistance to cancel a reservation:
Please call the Ranger Station at 423-209-6894 to speak with a Clerk Monday through Sunday between the hours of 10 am and 6 pm
Cancellation Policy for Shelters/Meeting Rooms/Pavilion:
For a Full Refund(Refund Check): A request for cancellation must be submitted 7 or more days prior to the start date of your reservation.
If the cancellation request is submitted less than 7 days prior to the date of the reservation the request will be ineligible for a refund. All special circumstances must be submitted to the Administration for review.
Example: If your reservation date is 10/1 you must cancel by 12:00 PM on 9/24 to receive a Refund.
To Cancel a Shelter, Meeting Room, or Pavilion Reservation
Please Contact a Clerk:
For a Pavilion or Shelter Reservation at Chester Frost Park:
Contact the Chester Frost Park Clerk at CFPClerk@HamiltonTN.gov
For a Shelter or Meeting Room Reservation at Tennessee Riverpark:
Contact Julie Weathers at JulieW@HamiltonTN.gov
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Administration
Phone: 423-209-6899
Office Hours
Monday - Friday
8:00 AM to 4:00 PM
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Ranger Station at Chester Frost Park
Phone: 423-209-6894
Ranger Station Hours
DAILY
10:00 AM - 6:00 PM
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Enterprise South Nature Park
Phone: 423-209-5350
Office Hours
Monday - Friday
8:00 AM - 4:00 PM
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Tennessee Riverpark
Phone: 423-209-5370
Office Hours
Monday - Friday8:00 AM - 4:00 PM