Cancellation and Refund Policy For Camping

TO CANCEL A CAMPING RESERVATION: 

               Please call the Ranger Station                at 423-209-6894 to speak with a Clerk Monday through Sunday between the hours of 10 am and 6 pm.

For a Full Refund:

7 NIGHT MINIMUM SITES require 7 days prior to scheduled arrival date notice for full refund

Example of notice for 7 Night Minimum Site: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/24 to receive a Full Refund.

3 NIGHT MINIMUM SITES require 3 days prior to scheduled arrival date notice for full refund

Example of notice for 3 Night Minimum Site: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/28 to receive a Full Refund.

2 NIGHT MINIMUM SITES require 2 days prior to scheduled arrival date notice for full refund

Example of notice for 2 Night Minimum Site: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/29 to receive a Full Refund.

For a Partial Refund:

7 Night Minimum Sites: Cancellations made less than 7 days, up to and including 1 days prior to scheduled arrival date will forfeit the first two-night’s campsite fees per campsite. The remaining balance will be refunded.

3 Night Minimum Sites: Cancellations made less than 3 days, up to and including 1 day prior to scheduled arrival date will forfeit the first two-night’s campsite fees per campsite. The remaining balance will be refunded.

2 Night Minimum Sites: Cancellations made less than 2 days, up to and including 1 day prior to scheduled arrival date will forfeit the first night’s campsite fee per campsite. The remaining balance will be refunded. 

Same Day Cancellations: Cancellations made the same day as the scheduled arrival date on any campsite reservation will forfeit the first three night’s campsite fee per campsite.

If three or less nights were reserved, cancelling on the scheduled arrival date will forfeit all campsite fees per campsite.