Cancel a Reservation

Cancellation and Refund Policy For Camping

TO CANCEL A CAMPING RESERVATION

               Please call the Ranger Station                at 423-209-6894 to speak with a Clerk Monday through Sunday between the hours of 10 am and 6 pm.

For a Full Refund:

7 NIGHT MINIMUM SITES require 7 days prior to scheduled arrival date notice for full refund

Example of notice for 7 Night Minimum Site: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/24 to receive a Full Refund.

3 NIGHT MINIMUM SITES require 3 days prior to scheduled arrival date notice for full refund

Example of notice for 3 Night Minimum Site: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/28 to receive a Full Refund.

2 NIGHT MINIMUM SITES require 2 days prior to scheduled arrival date notice for full refund

Example of notice for 2 Night Minimum Site: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/29 to receive a Full Refund.

For a Partial Refund:

7 Night Minimum Sites: Cancellations made less than 7 days, up to and including 1 days prior to scheduled arrival date will forfeit the first two-night’s campsite fees per campsite. The remaining balance will be refunded.

3 Night Minimum Sites: Cancellations made less than 3 days, up to and including 1 day prior to scheduled arrival date will forfeit the first two-night’s campsite fees per campsite. The remaining balance will be refunded.

2 Night Minimum Sites: Cancellations made less than 2 days, up to and including 1 day prior to scheduled arrival date will forfeit the first night’s campsite fee per campsite. The remaining balance will be refunded. 

Same Day Cancellations: Cancellations made the same day as the scheduled arrival date on any campsite reservation will forfeit the first three night’s campsite fee per campsite.

If three or less nights were reserved, cancelling on the scheduled arrival date will forfeit all campsite fees per campsite.

Cancellation Policy for Shelters/Meeting Rooms/Pavilion:

For a Full Refund(Refund Check): A request for cancellation must be submitted 7 or more days prior to the start date of your reservation.

If the cancellation request is submitted less than 7 days prior to the date of the reservation the request will be ineligible for a refund. All special circumstances must be submitted to Administration for review.

Example: If your reservation date is 10/1 you must cancel by 12:00 PM on 9/24 to receive a Refund.

To Cancel a Shelter, Meeting Room, or Pavilion Reservation

Please Contact a Clerk:

           For a Pavilion or Shelter Reservation at              Chester Frost Park:    423-209-6894

    For a Shelter or Meeting Room Reservation at        Tennessee Riverpark:    423-493-9239

             For a Meeting Room Reservation at                  Enterprise South Nature Park:    423-209-5350

  1. Administration

    Phone: 423-209-6899

    Hours
    Monday - Friday
    8:00 am to 4:00 pm

  1. Ranger Station at Chester Frost Park

    Phone: 423-209-6894

    Hours
    Daily
    10:00 a.m. - 6:00 p.m.

  1. Enterprise South Nature Park

    Phone: 423-209-5350

    Office Hours
    Monday - Friday
    8:00 a.m. - 4:00 p.m.


  1. Tennessee Riverpark

    Phone: 423-493-9239

    Office Hours
    Monday - Friday
    8:00 a.m. - 4:00 p.m.