Cancel a Reservation

Cancellation Policy for Camping:

For a Full Refund(Credit Card or Refund Check):         A request for cancellation must be submitted 3 or more days prior to the start date of your reservation.

If you request the cancellation of your reservation less than 3 days prior to your reservation, your reservation will be refunded as Account Credit. All special circumstances must be submitted to Administration for review.

Example: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/28 to receive a Full Refund.

Cancellation Policy for Shelters/Meeting Rooms/Pavilion:

For a Full Refund(Refund Check): A request for cancellation must be submitted 7 or more days prior to the start date of your reservation.

If the cancellation request is submitted less than 7 days prior to the date of the reservation the request will be ineligible for a refund. All special circumstances must be submitted to Administration for review.

Example: If your reservation date is 10/1 you must cancel by 12:00 PM on 9/24 to receive a Refund.

To Submit a Cancelation Request for a Camping Reservation Online

  • Log in to your HCTN Reservation System Account
  • Select HELP at the top of your account
  • Complete Form (Please list the details of the reservation that you would like to have canceled)
  • Submit Request.    

If you need additional assistance with canceling a Camping Reservation please contact the Chester Frost Park Ranger Station at 423.209.6894


To Cancel a Camping Reservation by Phone

Contact the Chester Frost Park Ranger Station at 423.209.6894


To Cancel a Shelter, Meeting Room, or Pavilion Reservation

For the Pavilion or Shelter Reservations at Chester Frost Park: 423.209.6894

For Shelter or Meeting Room Reservations at Tennessee Riverpark: 423.493.9239

For Meeting Room Reservations at Enterprise South Nature Park: 423.893.3500

Contact Us

  1. Administration

    Physical Address
    2277 Gold Point Circle N
    Hixson, TN 37343

    Phone: 423-209-6899
    Fax: 423-843-0146

    Hours
    Monday - Friday
    8:00 am to 4:00 pm

  2. Ranger Station at Chester Frost Park

    Physical Address
    7872 Causeway Road
    Hixson, TN 37343

    Phone: 423-209-6894
    Fax: 423-847-1631

    Hours
    Monday - Friday
    8 a.m. - 8 p.m.

  3. Enterprise South Nature Park

    Physical Address
    190 Still Hollow Loop
    Chattanooga, TN 37416

    Phone: 423-893-3500
    Fax: 423-893-3501

    Office Hours
    8 a.m. - 4 p.m.


  4. Tennessee Riverpark

    Physical Address
    4301 Amnicola Highway
    Chattanooga, TN 37402

    Phone: 423-493-9239
    Fax: 423-493-5139