Cancel a Reservation
Cancellation Policy for Camping:
For a Full Refund(Credit Card or Refund Check): A request for cancellation must be submitted 3 or more days prior to the start date of your reservation.
If you request the cancellation of your reservation less than 3 days prior to your reservation, your reservation will be refunded as Account Credit. All special circumstances must be submitted to Administration for review.
Example: If your reservation starts on 10/1 you must cancel by 12:00 PM on 9/28 to receive a Full Refund.
Cancellation Policy for Shelters/Meeting Rooms/Pavilion:
For a Full Refund(Refund Check): A request for cancellation must be submitted 7 or more days prior to the start date of your reservation.
If the cancellation request is submitted less than 7 days prior to the date of the reservation the request will be ineligible for a refund. All special circumstances must be submitted to Administration for review.
Example: If your reservation date is 10/1 you must cancel by 12:00 PM on 9/24 to receive a Refund.
To Submit a Cancelation Request for a Camping Reservation Online
- Log in to your HCTN Reservation System Account
- Select HELP at the top of your account
- Complete Form (Please list the details of the reservation that you would like to have canceled)
- Submit Request.
If you need additional assistance with canceling a Camping Reservation please contact the Chester Frost Park Ranger Station at 423.209.6894
To Cancel a Camping Reservation by Phone
Contact the Chester Frost Park Ranger Station at 423.209.6894
To Cancel a Shelter, Meeting Room, or Pavilion Reservation
For the Pavilion or Shelter Reservations at Chester Frost Park: 423.209.6894
For Shelter or Meeting Room Reservations at Tennessee Riverpark: 423.493.9239
For Meeting Room Reservations at Enterprise South Nature Park: 423.893.3500
2277 Gold Point Circle N
Hixson, TN 37343
Phone: 423-209-6899Fax: 423-843-0146
Monday - Friday
8:00 am to 4:00 pm
Ranger Station at Chester Frost ParkPhysical Address
7872 Causeway Road
Hixson, TN 37343
Phone: 423-209-6894Fax: 423-847-1631
9 a.m. - 6 p.m.
Enterprise South Nature ParkPhysical Address
190 Still Hollow Loop
Chattanooga, TN 37416
Phone: 423-209-5350Fax: 423-893-3501
8 a.m. - 4 p.m.
Tennessee RiverparkPhysical Address
4301 Amnicola Highway
Chattanooga, TN 37402
Phone: 423-493-9239Fax: 423-493-5139